Pandemic Updates

Information on this page is used to keep our customers as well as the communities of Las Vegas & Mora updated on the Bank’s Pandemic Plan:

(Last Updated 03/25/2020)
↓ Updated 03/25/2020

The Governor of New Mexico announced a stay-at-home order on March 24th at 8:00 a.m. that will remain in effect until April 10th. We will continue to keep our lobby doors closed until this time. The stay-at-home isolation guidance can be found on the New Mexico Department of Health's website.

In order to keep the community and employees of Community 1st Bank Las Vegas (the Bank) safe, we will be honoring this guidance to the best of our ability. However, the Bank is also considered an essential business and will remain open for our customers and employees during this time. Following the notice, we have experienced a reduction in branch traffic. Therefore, for the well being of our employees and to help balance some of the stress associated with COVID-19, the Bank will be changing its hours of operation back to normal business hours with small adjustments. To see our modified hours during the stay-at-home isolation order, please visit our hours and locations page.

Our goal, is to remain open to support you until this event ends and to continue to support you for years to come. Therefore, Community 1st Bank Las Vegas will continue to modify its pandemic efforts in an attempt to be proactive and keep the community as well as our employees as safe as possible.

What can you do to help?

  • • Honor the governor’s stay-at-home isolation order to the best of your ability.

  • • If you must go out for essentials, be cautious and practice great hygiene.

  • • New Mexicans who develop symptoms of COVID-19 infection — fever, cough or shortness of breath — should call their health care provider or the NMDOH COVID-19 hotline immediately (1-855-600-3453). For New Mexico’s COVID-19 Testing Guidelines, please visit the Governor of New Mexico's website.

Thank you for being our customers, our neighbors and for being a part of our family. Community 1st Bank Las Vegas believes in New Mexico and feels if we work together as a community, that we can all overcome this challenge together.

↓ Updated 03/17/2020

Community 1st Bank Las Vegas has been watching the effects that COVID-19 is having around the world and the management team is taking proactive measures to ensure that Community 1st Bank Las Vegas can continue to service its customers on a long-term basis. In order to do our part in helping to slow the spread of the virus, Community 1st Bank Las Vegas will be enacting its full pandemic plan. Based upon New Mexico government and State recommendations, we will be following the same schedule as the local schools and closing our lobby doors until April 4th. This may be extended or shortened depending on our awareness of the situation. To compensate for the inconvenience this may cause to our customers, we will be extending our current drive-thru hours at our Las Vegas Branches, to 7:30 A.M. thru 6:00 P.M. Community 1st Bank Las Vegas will still continue to offer a full range of services. Electronic/mobile banking services are also available at or our App. Please call (505) 425-7584 for loan services, new account services, and safe deposit box appointments. For those customers that do not have electronic banking services set up and would like to do so, we ask that you please contact a New Accounts Representative by calling (505) 425-7584 or visiting our Legion, Motor, or Mora branch drive-thru locations. For the latest updates regarding Community 1st Bank’s Pandemic Plan, please continue to visit this page.

↓ Updated 03/14/2020

Community 1st Bank Las Vegas Pandemic Updates

Community 1st Bank Las Vegas is committed to your safety and the well-being of our community is a top priority for us. We would like you to know that we’re doing everything possible to keep you, your families and the Bank’s employees safe during this time. Community 1st Bank Las Vegas will be taking the same approach as the New Mexico governor and be pro-active in taking steps to impede the spread of the Coronavirus (COVID-19).

What We're Doing

We’re monitoring and following all guidance from the Centers for Disease Control (CDC), as well as implementing the State of New Mexico’s recommended pandemic approach. This includes taking these necessary steps to reduce customer and employee exposure to COVID-19.

  •  • Employees are extensively cleaning high risk areas of the Bank and have been reminded to wash their hands on a regular basis.
  •  • The Bank will be waiving fees for balance transfers & inquires by phone during this time.
  •  • We will be utilizing UV devices to treat incoming cash / checks. This is to help cleanse the bills before being re-distributed to the community. (We thank you for your patience, as this may increase our transaction time.)
Steps You Can Take

Utilize our online services and limit branch traffic.

We’re always happy to see you, however, limiting traffic will be essential in slowing the spread of COVID-19. If you need to access cash, feel free to utilize our ATMs. If you need to check balances, feel free to call or utilize one of our wide range of online services such as - Online Banking, Mobile Banking, Text Banking, Telephone Banking, E-Statements & Bill Pay. You may need to contact a representative at (505) 425-7584 or toll free at 1-888-425-7584 to initially setup your Netteller Account, but don’t hesitate, we’re here to serve you.

We Need Your Cooperation

While the Bank makes these changes, we also understand that everyone in the community has a part in this. It will soon become a mutual effort to help slow the spread of the COVID-19 virus. Therefore:

According to the Defense Health Agency (DHA), the main symptoms for COVID-19 include:

vShortness of breath

If you are experiencing these symptoms, please utilize the drive thru services or one of the Bank’s online services.

During this time our branches remain open to serve you. Some branches may have their hours adjusted or remain drive thru only, as a result of local conditions.

Our Mission

Despite the threat posed by COVID-19, Community 1st Bank Las Vegas remains committed to serving you. You are members of our community, as well as part of our family. We believe together, with patience and resilience, we will get through this situation.

If you would like to learn more and/or stay updated on the spread of COVID-19 please see the links below:

Coronavirus (COVID-19) Symptoms - Centers for Disease Control and Prevention (CDC)

Image result for corona virus symptoms

Coronavirus (COVID-19) Index - Centers for Disease Control and Prevention (CDC)

Coronavirus (COVID-19) Global Case Tracking - by the Center for Systems Science and Engineering (CSSE) at Johns Hopkins University (JHU)

Press Releases - Office of the Governor of New Mexico – Michelle Lujan Grisham

According to the CDC you can take the following steps to protect yourself: Full Article on CDC Website

Take steps to protect yourself

Illustration: washing hands with soap and water

Clean your hands often

  • • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.
  • • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
  • • Avoid touching your eyes, nose, and mouth with unwashed hands.
Illustration: Woman quarantined to her home

Avoid close contact

Take steps to protect others

man in bed

Stay home if you’re sick

woman covering their mouth when coughing

Cover coughs and sneezes

  • • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
  • • Throw used tissues in the trash.
  • • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
man wearing a mask

Wear a facemask if you are sick

  • • If you are sick:  You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room. Learn what to do if you are sick.
  • • If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply and they should be saved for caregivers.
cleaning a counter

Clean and disinfect

  • • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks.
  • • If surfaces are dirty, clean them: Use detergent or soap and water prior to disinfection.

To disinfect: Most common EPA-registered household disinfectants will work. Use disinfectants appropriate for the surface.