COVID-19 Frequently Asked Questions



COVID-19 FAQs

Yes, recently an executive order was issued for all citizens in Las Vegas to wear masks / facial coverings. Customers who have an appointment with a Las Vegas branch location will be required to wear a mask or face covering and practice social distancing. Mora customers are encouraged to wear masks. Non-medical masks, bandanas, scarves, and cloth can be used.

As a financial institution, CFBLV provides essential financial services, therefore we have made the adjustments necessary for us to continue serving our customers throughout the COVID-19 pandemic to the best of our ability.

For a current listing of branch drive-thru locations, including availability and hours of operation, please visit our Hours and Locations page.

(If you plan to use a drive-thru, please have your photo identification available. This will help reduce wait time and allow us to process your transaction faster.)

At this time, we are providing service during our normal drive-thru hours, with the exception of our Motor branch, which has been temporarily re-opened to support our customers on Saturdays.

It is critical that we balance the safety and health of our members, staff and the community that we serve with our obligation to provide members access to their funds as well as our products and services. We will continue to closely monitor the COVID-19 situation and take guidance and recommendations from national, state and local health agencies. As soon as it is safe for our members, staff, and communities, we will resume full, normal operations. Please check CFBLV’s Pandemic Update page for up-to-date information.

Yes, your money is safe. Your deposits – up to $250,000 – are federally insured by FDIC. For your own security, however, please consider using your debit card for everyday transactions. If you prefer to use cash, we encourage only withdrawing the amount of cash you will need for the next three days or so, and not keeping large amounts of cash at home.

Although we can understand the urge to withdraw funds during this time, CFBLV is a sound financial institution and we assure you that your money is safe in your account with the security of FDIC insurance. We have also implemented various measures to ensure that our branches remain open to you and you will not lose access to your funds. Please keep in mind, many businesses are no longer accepting cash as payment and require debit or credit cards for purchases.

CFBLV offers Online Banking, Mobile Banking, Text Banking, Telephone Banking, E-Statements and Bill Pay. If you would like to find out more specific information regarding these services, please visit our Other Services page.

Be skeptical about any unsolicited calls or emails you receive during this time. Scammers are utilizing this pandemic to take advantage of our friends, neighbors & families. Any legitimate company (the Bank, the IRS, Credit Agencies) will never call and ask you for your information. For more information about Coronavirus scams, please visit the FTC.gov website.

Yes, new loan and account requests are still being taken by phone at (505) 425-7584 or with our drive-thru services. If completed by phone, the Bank may request that you come in at a scheduled time to finalize any remaining tasks.

Follow branch signage to direct you to the drive-thru station. Use the available “cassette” (canister) to send in any checks, cash or cards as well as a photo identification. Please activate the call button to request assistance from our team members.

Because your safety is important to us, we prefer you utilize our drive-thru by means of a vehicle.

You can call one of our team members at (505) 425-7584, Option 6, and we will arrange to have a new card issued to you.